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USPS QUESTIONS : before you email us!
Our package pickup is daily M-Sat at 12:30pm- although your package will say shipped it will not be scanned in until after 12:30-4 pm.
- Refused or undeliverable packages are subject to return shipping costs.
- Packages that are refused or undeliverable due to a bad address will not be re-delivered. Outbound shipping charges are non-refundable.
- Once confirmed as delivered, a package becomes the sole responsibility of the addressee. You agree to these terms and conditions when you place your order.
- Concerning products that are lost or damaged in the mail, the US Postal Service or UPS will be responsible once we ship the packages. You may purchase additional shipping insurance through Route which is offered at check out. If you choose not to purchase the insurance, and you package is lost by the USPS, we cannot be held responsible.
- For products marked delivered by the Post Office, you will need to contact your local Post Office to obtain information regarding your package.
- If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.